Terms & Conditions
We respect your privacy, we do not store debit/credit card details and we will never share your details with any third parties.
We deliver between 10am - 6pm Tuesday to Friday, 10am - 4pm Saturdays. Sunday and Mondays on request (except Bank Holidays). We offer half an hour time slots e.g 10 -10:30am, we will arrive within this given time.
If you wish to order multiple bouquets for the same address and time, please do let us know when booking so that we can allocate additional time slots back to back for you. Each bouquet will need to be paid for in advance but only one service charge will apply.
For ready made bouquet deliveries, we always prefer to hand the bouquet over in person! If for any reason the intended recipient is not likely to be home at the agreed delivery time then a relative, friend or neighbour will need to be at the property to receive the flowers on their behalf.
If you wish to change the date or time of your booking/delivery please contact us at least 5 days before to see if we are available on your new date. If not, we will refund the bouquet value excluding the service charge.
Should you need to cancel your booking/delivery for any reason, please provide at least 5 days notice and we will refund the bouquet value excluding the service charge.
Subscription bouquets can be delivered weekly, fortnightly or monthly, you will need to opt for one frequency. We will delivery a bespoke ready made bouquet for you to enjoy, at a time convenient for you. Once during each subscription period, we are happy for you to skip a week, a fortnight or a month. Please provide us with at least 7 days notice and we will add the missed bouquet onto the end of your subscription period.
With the right care and attention we are confident that your flowers will have a vase life of at least 5-7 days (see care tips).
If you are unhappy with the condition of the flowers, you must inform us within 48 hours of delivery.
WEDDING FLOWER TERMS & CONDITIONS
The minimum order for our wedding flowers is £238. That's one of our wedding packages (i.e Brides bouquet, Bridesmaid bouquet, 2x Buttonholes, Table arrangement in footed urn + Timed delivery) or a pick and mix package totaling a minimum of £238.
Our wedding delivery service is available Tuesday to Saturday with Sunday and Monday on request. Additionally we are not available for weddings between 1st - 9th September 2019, 22nd December 2019 - 7th January 2020, 14th February 2020.
We are unable to guarantee any specific flower varieties. We use seasonal blooms, in your colour scheme and create designs in our signature Little Flower Truck style.
Delivery of all items inclusive of bouquets, buttonholes and table arrangements must be to a single address with a BH postcode within our delivery area, unless agreed otherwise prior to your wedding day, in which case additional delivery charges will have been applied.
Once the wedding flowers have been delivered, we will not be able to take responsibility for any damage caused to the flowers.
All orders for wedding flowers MUST be received at least 7 days in advance of your wedding date.
Full payment will be required to secure your wedding date.
If your wedding is cancelled for any reason, please provide at least two weeks notice and we will refund 80% of your payment.
If the date of your wedding changes, please contact us via email to see if we are available on your new date. If not, we will refund 80% of your payment.